KPG Posts, through their collaboration, seek to promote customer choice and improve service options for postal express and package services particularly by raising service performance of their package services, addressing current and future needs of customers, and leveraging collective action and joint capabilities to expand business. IPC acts as a system and service provider by offering KPG Posts quality of service monitoring, data quality monitoring, customer service and more. The KPG Group offers an end-to-end service with full tracking.
- Ongoing service performance monitoring and data analysis
- Access to data quality monitoring and analysis tools
- Easy extension of reports through flexible and scalable systems
- Access to user-friendly cross-border return solution
- Enhanced resolution of cross-border customer queries through the IPC Global Customer Service System.